Sometimes you simply have to make personal calls at the office — perhaps to ask your doctor a question, call a plumber about a broken hot water heater, or something else along those lines. While you’re at work, how should you deal with personal telephone calls, especially when you’re playing phone tag? Reader J wonders…
Five years ago, you answered a question about personal calls in the office for wedding planning and other activities that could optionally be handled outside of regular work hours. What about calls that just can’t be handled before or after work or on the weekends?
I find it extremely frustrating and somewhat embarrassing to have to manage calls with my doctor’s offices and my bank during business hours, but these are the only times that the businesses in question are open and will take calls. The doctor’s office is a particular frustration. When you call in, the receptionist takes a message for the doctor or nurse, who then calls you back when convenient for them. With no scheduled time to expect the call, it inevitably interrupts work or is missed, leading to phone tag. If I can pick the call up, I cannot always get to a private place, making the call highly uncomfortable and sometimes ineffective. I imagine people have that problem with lawyers too. How to cope?
Interesting question, Reader J, and I’m curious if people think this has changed through the years. In 2010, I remember disagreeing with the letter-writer’s habit of taking long personal calls at the office with her mother for wedding planning (as well as talking to wedding vendors). In years since, we’ve talked about “homing from work” as well as how to handle frequent doctors’ appointments, so I’m curious what readers will say.