Does a faxed letter from a colleague require another fax in reply, or is it acceptable to respond with an email message? What if the differences in communication are due to an age difference between you?
Reader M wonders:
I’ve got a question about professional correspondence. I work in a boutique transactional law firm that rarely handles any matters in court, and if so, it is uncontested and just needs to proved up. I find that when older attorneys need to communicate with me on something, they tend to prepare actual letters and then send it via fax. Is it unprofessional for me to respond with an e-mail? Our office is mostly paperless and even the courts have gone to an e-filing system, so printing a hard copy of a letter just seems unnecessary. If I keep the language in my e-mail formal, is that enough?
Interesting question, M! We’ve talked a lot about correspondence, including when to use last names, the best way to send thank you notes after interviews (and when to send follow-up emails), hyphenated names and email addresses, and conveying tone in emails. I’m really curious to hear what the readers say about this dilemma. For my $.02: